One of the perks of having a membership with our particular rental establishment is accessibility. Lets say that you have a movie that you just completed, and you can't stand to have it in your home any more. (I'm talking like Jeff Goldblum's "Pittsburgh". What a bad movie...) But it's 2 am... And you HAVE to get rid of it now. Where do you ditch it? A park? Slip it in one of your relative's mailboxes? Ancient burial ground? Never fear! Because we have a 24 hour dropbox!
That's right. Our dropbox is always ready to receive your movies. Any day, any time. As you can imagine, we get our fair share of crazy things. Sometimes, people put the wrong movies in the wrong cases. So sometimes "Scooby Doo's Christmas" is in the case of "Raunchy MILF's Next Door." (You can imagine the hilarity!) Sometimes, we get back empty cases, because its not that important to have the actual DVD or anything. (And people get upset when we say that we don't have the movie back... "But I returned the case!" Well, sticking the plastic case in the DVD player won't work. 1.) It won't fit. 2.) If it did, I wouldn't be able to watch "Office Space" on it.) We also get a fair share of movies from other movie rental businesses. I don't know how it happens, but somehow people confuse the green and orange sign for a Blockbuster logo.
Today was a first though. While sorting movies from the dropbox, I noticed a red box. Someone had placed a foreign object in the slot. It was a box of semi-sweet baker's chocolate. In the dropbox. Among the movies. Now how do you confuse chocolate with a movie? The guy who put it in there eventually came back for it, but he wasn't exactly what you'd wish for in a customer. While another employee was assisting a customer on the phone, the chocolate-chucker stepped up to her. He then began to berate her for not dropping the phone call and pleasing his every whim. He told her some story about how an airport attendant at a ticket counter wouldn't pick up a phone and should've pulled the constantly ringing phone out of the wall. But everyone knows that story, right? (He assumed we both did.) So, she was rude for not dropping her existing conversation and helping someone who just arrived at the counter. Never mind that I was right next to her, waiting to help him out.
We gave him the chocolate back. Judging from his griping and depositing of chocolate in the movie dropbox, I think it's fair to say that he wasn't all there mentally. Objections?
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On a vague side note: We have a fair share of customers who frequent our adult room. For those who need it spelled out for you: "Adult Room" = Where we keep the porn films. I always feel a bit weird when I rent out these types of films to people. Personally, I don't care that they're watching porn. I mean, that's their time and they can spend it anyway they'd like. It's just the exchange and the transaction that I'm not so comfortable with...
So after I get their phone number, I get a screen with all the accounts for that number. Usually, there are female names listed... potentially wives or daughters or sisters... By whom the renter probably doesn't want to get caught watching porn. Then there's typically a screen which shows all the porn they haven't returned on time. Which usually prompts them to ask, "Which movies do I have a late fee on?" Now, you can't just say the names of the titles, since there are other people around. Discreet is the way to be. But some people just don't care. They're alright if you blurt out the fact that they rented "Horny Rodeo Clown Capers 28." Or that they've seen "Backwoods Alabama Family Gangbang Part Deux." But the other customers can't be subjected to that. So we have to be vague.
I think the most troubling part is when we hand them the videos. Most employees will end a conversation with a "Thanks", but I like to toss out the "Have a nice night" line. Isn't it kind of a no-brainer that someone renting a stack of adult films is going to have a good night? At least I haven't slipped and told someone to make sure to stretch before viewing... because that might be bad. (Although, in their best interests...)
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